How do I set up my Xumo Stream Box?

Before setting up Xumo Stream Box, ensure you have:

A working internet connection with WiFi enabled
Your WiFi network name and password
A separate device with an internet browser for activation and Xumo account registration
The make and model of your TV and external speaker system (if applicable) if you plan to pair your remote to control your TV and volume

Tips:

Scan the QR code on your TV with your smartphone for easier activation.
You can also use an Ethernet cable (not included) to use Xumo Stream Box with a wired connection instead of WiFi.

How to set up Xumo Stream Box

Set up your Xumo Stream Box quickly by either following along with our how-to video or reading the step-by-step instructions below.

Step 1: Connect Xumo Stream Box to your TV

Connect the HDMI cable to your Xumo Stream Box and TV, then plug the power supply into an electrical outlet.

When the power indicator lights up, turn on your TV and select the correct HDMI source by selecting Input or Source on your TV or TV remote. If your Xumo Stream Box isn’t connecting, try these troubleshooting tips.

Note: Only use the supplied power adapter. Avoid outlets controlled by dimmers.

Step 2: Follow the instructions on-screen

Follow the instructions on-screen to pair your remote and activate your Xumo Stream Box. Make sure Xumo Stream Box has a clear line of sight to your remote during setup.

Note: Xumo will never charge you a fee to activate your device. Avoid fraudulent websites running activation and technical support scams.

Spectrum subscribers

Spectrum subscribers can choose to Continue with Spectrum during activation to use existing Spectrum credentials to create and log in to their Xumo account. If prompted after activation, select Spectrum as your TV provider to watch all your live content, favorite shows and more. For Spectrum broadband subscribers, simply say "Spectrum" into your voice remote after you've completed the device activation to start watching.

Xfinity subscribers

If prompted, select Xfinity as your TV provider to watch all your live content, favorite shows and more.

Users without a TV provider

If you don’t subscribe to a compatible TV provider, you can set Xumo Play as your TV provider. Choose Xumo Play when prompted.

What do I do if my Xumo Stream Box is unresponsive?

If your Xumo Stream Box is unresponsive, try the following troubleshooting tips:

Try resetting it by unplugging the power supply and then plugging it back in.
Make sure both ends of the HDMI cable are securely plugged into both your TV and Xumo Stream Box.
Try using a different HDMI port on your TV.
Press the button to see if you can wake your Xumo Stream Box.

For more help troubleshooting your Xumo Stream Box, see How do I fix a setup issue with my Xumo Stream Box?

What do I do if my remote is unresponsive?

First, check your remote’s batteries. If you do not see a red or green light appear at the top of the remote when pressing any buttons, try switching to fresh batteries.
Next, ensure that you are within three feet of the device and there is a clear line of sight between Xumo Stream Box and your remote.
If the device is still unresponsive, press and hold the 1 and 3 buttons on your remote for three seconds, or until you see the light at the top of the remote flash green.

For more help with your remote, see Something’s not working with my remote. How can I fix it?

How do I fix my remote’s connection to my TV or speakers?

If you’re unable to control your TV or speakers’ volume using your Xumo remote, follow the instructions below to get it paired.

Tip: Have your TV or speaker model number ready for easier setup.

To pair your remote to your TV:

Go to Settings > Connected devices > Remote.
Select Control your TV.
Select Yes when asked, "Select this remote to control your TV?".
Try changing the volume when prompted and answer Yes if your volume responds to your remote or No if it doesn’t work.
If changing the volume doesn’t work (you selected No), select your TV brand from the list provided.
Enter the model number of your TV. If you don’t have your model number, your Xumo Stream Box can try to find it, but it may take longer.

To pair your remote to your speakers:

Go to Settings > Connected devices > Remote.
Select Control a speaker system.
Enter the brand of the speakers you’d like to connect to.
Enter the model number of your speakers. If you don’t have your model number, your Xumo Stream Box can try to find it, but it may take longer.

Why don’t I see my TV provider in the Xumo Stream Box guide?

You can browse current and upcoming live TV listings from select applications in the Xumo Stream Box TV guide. Xumo Play, Spectrum TV and Xfinity Stream are all supported.

Live TV listings from YouTube TV, Sling, Tubi and Pluto are not currently supported in the main TV guide. You can still browse and watch live TV within each app.

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