Connecting your Xumo TV to the internet allows you to use the full smart TV experience — including access to streaming apps, movies, shows, premium channels, and personalized recommendations.

Use the links below to explore connection options, troubleshooting steps, and setup instructions for your Xumo TV:

• Do I need an internet connection to use my Xumo TV?
• Ways to connect your Xumo TV to the internet
  • Wi-Fi Connection
    • Berry version
    • Teal version
  • WPS Setup
    • Berry version
    • Teal version
  • Ethernet Connection
    • Berry version
    • Teal version
• Troubleshooting internet connection issues on your Xumo TV
• Why is my Xumo TV not accepting my WiFi network password?

Do I need an internet connection to use my Xumo TV?

No, but it’s highly recommended. Without an internet connection, you’ll miss out on key features like:

• Streaming apps (e.g., Peacock, Netflix, YouTube)
• Premium content and live channels
• Smart recommendations and personalization
• Automatic software updates

A high-speed internet connection will give you the best experience. Contact your internet service provider (ISP) to learn what speeds are available in your area.

Ways to connect your Xumo TV to the internet

You can connect your TV to the internet using one of the following methods:

• Wi-Fi Connection
• WPS Setup
• Ethernet Connection 

Before you connect your TV to the internet, identify which version of the Xumo TV interface you have. This will help ensure you follow the correct steps for your device.

There are two ways to identify your version:

1. Press the button on your remote or scroll down to the Settings tile on your home screen.
   • If the first item in the Settings menu is Closed captions, follow the instructions for the Berry version.
   • If the first item in the Settings menu is Picture and sound, follow the instructions for the Teal version.
2. Look for one of the following logos in the top-left corner of your TV screen:

•  

  • If you see this logo, follow the instructions for the Berry version. 

    

  • If you see this logo, follow the instructions for the Teal version. 

    

Once you've identified your version, follow the corresponding instructions to connect using WiFi, WPS or an Ethernet cord. 

How do I connect my Xumo TV using WiFi during activation?

During setup, your Xumo TV will guide you through connecting to the internet. If you choose to connect, on-screen instructions will walk you through each step.

How do I change my Wifi Network?

Need to switch your Xumo TV to a different WiFi network? Before you begin, below:

Berry version: Change your WiFi network

1. Go to Settings > Network > Connect to a WiFi network.
2. Select your WiFi network from the list of available networks. 
3. If you don't see your network name, or if it's a hidden network, select Back, choose Connect to a private network and enter your network name.
4. Enter your WiFi password.

Teal version: Change your WiFi network

1. Go to Settings > Network > Network Connections.
2. Scroll over to Status and Click Reset.

Your WiFi network name and password will be the same that you use to connect your other devices, such as phones or computers.  
 
Note: Xumo TV cannot connect to networks that require a separate login through a web browser (for example, certain WiFi networks in libraries or hotels).

How can I connect using WPS?

You can connect to your Wi-FI network without entering the network name or password as long as your modem is WPS capable.  

Berry version: Connect using WPS

1. Go to Settings > Network > Connect using WPS.
2. Press the WPS button on your modem or router so that the TV can find your device.

Teal version: Connect using WPS

1. Go to Settings>Network.
2. Scroll over to Status> Reset.
3. Once reset select Connect using WPS.
4. Press the WPS button on your modem or router so that the TV can find your device.

How do I connect with an Ethernet cord?

Berry version: Connect using an Ethernet cord 

1. Plug one end of your Ethernet cord into your TV's LAN port.
2. Plug the other end of your Ethernet cord into your modem or router's LAN port.
3. Go to Settings > Network > Connect using Ethernet on your TV.

Note: Ethernet is not available on all TVs. Check your manufacturer's documentation to confirm that your TV has a LAN port.

Teal version: Connect using an Ethernet cord 

1. Plug one end of your Ethernet cord into your TV's LAN port.
2. Plug the other end of your Ethernet cord into your modem or router's LAN port.
3. Go to Settings > Network > Connect via Ethernet cable on your TV.

Note: Ethernet is not available on all TVs. Check your manufacturer's documentation to confirm that your TV has a LAN port.

Troubleshooting internet connection issues on your Xumo TV

 If you’re having trouble connecting your TV to the internet, try the following steps to identify and resolve common issues.

Step 1: Check your modem or router connection

1. Make sure your modem or router is connected to the internet.
2. Check the lights on your modem or router to ensure they're lit up and steady.

Step 2: Check your TV's network status

1. Go to Settings > Network on your TV.
2. Check if your TV says it's online or offline.

Next Steps Based on Your TV’s Status

• If your TV is offline:
  1. Test other devices (phone, computer) on the same Wi-Fi network to confirm the network is working.
  2. If other devices connect fine, the issue is likely with the TV’s connection.
• If your TV is online but the connection is slow:
  1. Restart your modem/router. This may take up to 2 minutes.
• If the problem persists:
  1. Move your modem or router: Try moving your modem or router closer to the TV to improve signal strength.
  2. Check with Your Internet Service Provider: If the issue persists, contact your internet service provider to see if there's a problem with the WiFi signal strength in your home.
• Check your TV’s software: Ensure your TV is running the latest build version. Visit Update your Xumo TV for more information.

Additional Tips

• If you've had your TV turned off for a while (more than 20 seconds), it might just be sleeping. Press the icon to wake up TV and try connecting again.
• If you're still having trouble, you can contact a Xumo agent 24/7 by selecting Start Chat at the bottom of this page.

Why is my Xumo TV not accepting my WiFi network password?

Make sure you’ve selected the correct network name (SSID) and entered the right password. Remember, passwords are case sensitive.