Keeping your Xumo TV up-to-date is straightforward. Xumo TV is designed to update automatically when connected to the internet. There are two types of updates you should be familiar with: 

1. Automatic updates

If your Xumo TV is connected to the internet, it will automatically download and install the latest updates. No action is required from you — just stay connected and your TV will stay updated.

2. Manual update options

If your TV isn't connected to the internet or isn't updating automatically, there are alternative methods:

• Connect your TV to the internet to receive the latest updates automatically.
• Use a USB drive to update your TV manually if an internet connection isn't an option.

To keep your viewing experience seamless, regular updates are essential. They bring new features, improve performance, and ensure compatibility with the latest services.

Keep reading to learn how to manually update your Xumo TV using a USB drive.

How do I manually update my Xumo TV?

Step 1: Ensure you have the following:

• A USB flash drive with enough free space (check the file size listed on the update page).
• A computer with internet access and a USB port.

Step 2: Check your TV’s interface version

Before you start updating your Xumo TV, identify which version of the Xumo TV interface you have. This will help ensure you follow the correct steps for your device.

There are two ways to identify your version:

1. Press the button on your remote or scroll down to the Settings tile on your home screen.
   • If the first item in the Settings menu is Closed captions, follow the instructions for the Berry version.
   • If the first item in the Settings menu is Picture and sound, follow the instructions for the Teal version.
2. Look for one of the following logos in the top-left corner of your TV screen:

•  

  • If you see this logo, follow the instructions for the Berry version. 

    

  • If you see this logo, follow the instructions for the Teal version. 

    

Step 3: Check your current software version

Use your remote to find your TV's current build version:

If you have the Berry version: 

1. Go to Settings > Device settings > About

If you have the Teal version:

1. Go to Settings > System Management > System Info

Now, visit www.xumo.com/usb-update on your computer and check the latest software version available.

• If your TV is already up to date, no further action is needed.
• If your TV is not up to date, follow the steps below to install the update via USB.

Step 4: Download and install the USB update

1. Prepare your USB drive

   • Make sure the USB has enough space.
   • Visit xumo.com/usb-update to confirm the file size.

2. Download the update

   • Insert the USB drive into a USB port on your computer.
   • On your computer, go to www.xumo.com/usb-update.
   • Read and accept the user agreement.
   • Download the update file to your computer.

3. Copy the update to your USB drive

   • Open the folder where the update file was downloaded.
   • Copy all update files to your USB drive.

   Note: Make sure there are no other Xumo TV update files already on the USB. Some updates include multiple files — copy everything. My remote isn't working. 

4. Insert the USB into your TV

   • Safely eject the USB from your computer.
   • Insert it into the Service USB port on your Xumo TV.
   • Make sure no other USB devices are connected to the TV.

5. Start the update on your TV

   • If you have the Berry version: 

     1. Go to Settings > Device Settings > Updates > Update Manually > Start USB Update
         

   • If you have the Teal version:

     1. Go to Settings > System Management > Resets & Updates> Manual Software update

6. Wait for the update to finish

   • Your TV will show a message when the update is complete.
   • It will restart automatically.
   • Once it restarts, you can safely remove the USB drive.

Note: Some older Xumo TV models may not display the “=” symbol on the on-screen keyboard. This can be a problem if your Wi-Fi password includes that symbol.

If this happens, you have two options:

• Change your Wi-Fi password temporarily to one that doesn’t use the “=” symbol.
• Use a wired internet connection by plugging an Ethernet cable from your internet router directly into your TV.

Once your TV is connected to the internet, it will automatically update to the latest software version. After the update, the on-screen keyboard will include the “=” symbol, so this issue won’t occur again.

How do I troubleshoot issues with my USB drive during a Xumo TV update?

Make sure your USB drive is at least 4 GB of available storage space. If there’s an issue with your USB drive, try reformatting it based on the instructions below.

Windows

1. Insert your USB drive into your computer
2. Open Windows Explorer and go to your USB drive under This PC (e.g., drive E:\)
3. Right click on the drive and select Format
4. Choose FAT32
5. Uncheck the Quick Format check box
6. Click Start
7. Click Yes

MAC

1. Insert your USB drive into your computer
2. Open Disk Utility
3. Select your USB drive on the left panel
4. Click Erase at the top
5. Select MS-DOS (FAT) in the drop-down menu
6. Click Erase
7. Click Done

Note: Your browser settings must be set to allow pop-ups from xumo.com. If you do not see a download on your computer, check your browser settings to ensure you are allowing pop-ups.