If an app freezes, crashes, becomes unresponsive or isn't working as expected, you can close or reinstall apps from your device settings to help resolve the issue.
In this article
In this article, you'll learn:
- How to close apps on your Xumo Stream Box for Spectrum
- How to reinstall an app on your Xumo Stream Box for Spectrum
How to close apps
Closing apps can help if an app:
- Unexpectedly closes
- Freezes
- Stops responding to your remote
- Has playback that becomes stuck
- Runs slowly or has other performance issues.
Your app login information will be saved, but you'll need to open the app again after closing it.
Close apps
-
Go to Settings > System management > Resets & updates.
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Select Close apps.
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Use the navigation pad on your remote to highlight Close, then press OK.
All active and suspended apps will close without restarting your Xumo Stream Box. Open the app again to see if the issue is resolved.
If you're still having trouble with a specific app after closing apps, try reinstalling it.
How to reinstall an app
Reinstalling an app can help if it:
- Repeatedly fails to open
- Continues to have problems after closing apps
- Isn't working correctly
- Is experiencing storage-related issues
Note: Reinstalling an app clears its app data and returns it to a fresh state. You'll need to sign in to the app again the next time you open it.
Reinstall an app
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Go to Settings > System management > Resets & updates.
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Select Reinstall apps.
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Find the app you want to reinstall and select Reinstall.
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When asked to confirm, select Continue.
The app will be removed from your device and reinstalled with any available updates. Once it's finished reinstalling, open the app and sign in again.
Need more help?
Chat now with a Xumo agent by clicking the chat bubble. Support is available 24/7.