Need help with your Xumo device, internet connection, or TV service? The right support team depends on the issue you’re experiencing.
In this article
You'll learn how to:
- Get help with your Xumo device or account
- Find support for internet connection issues
- Get support for Spectrum TV and Internet services
- Get support for Spectrum Business services
Get help from Xumo
Xumo Support can help with issues related to your Xumo device and Xumo account, including:
- Xumo account issues
- Xumo Stream Box setup and troubleshooting
- Xumo Stream Box hardware issues
- Eligible Xumo device warranty support
To connect with a Xumo agent, select Start Chat at the bottom of this page. Agents are available 24/7.
Get help with your internet connection
If you’re experiencing connectivity issues, such as buffering, freezing, or audio problems, try troubleshooting your Xumo device first.
If the issue continues and appears to be related to your internet connection, contact your internet service provider.
Use the links below to find support for your provider:
Internet service provider | Contact information |
| Spectrum support | |
| Xfinity support | |
| Mediacom support | |
| Cox Support | |
| GCI Support |
Note: If your internet service provider isn’t listed, check your bill or your provider’s official website for support information.
Get support for Spectrum services
If you use a Xumo Stream Box with Spectrum, contact Spectrum Support for help with:
- Spectrum account or billing questions
- Spectrum TV service
- Spectrum Internet service
- Other Spectrum service-related issues
For Xumo account, device setup, troubleshooting, or hardware issues, contact Xumo Support using Start Chat at the bottom of this page.
Get support for Spectrum Business services
If you use a Xumo Stream Box for Business with Spectrum Business, Xumo Support can help with Xumo account issues and device troubleshooting.
Contact Spectrum Business Support for help with:
- Spectrum Business account or billing questions
- Spectrum Business services
- Applicable Spectrum Business device warranty questions
Still need help?
For additional Xumo troubleshooting and support, visit the support page for your device:
If you still can’t find a solution, select Start Chat at the bottom of this page to connect with a Xumo agent. Agents are available 24/7.