Use the links below to jump to a specific section about your Xumo account:

• Do I need a Xumo account to use my Xumo TV?
• What are the benefits of my Xumo account?
• Creating your Xumo account
• Managing your Xumo account
• Using your Xumo account across multiple devices

Do I need a Xumo account to use my Xumo TV?

Yes. A Xumo account is required to activate and use your TV. During setup, your TV will guide you through creating an account so you can start watching right away.

Your account allows you to:

• Complete the initial activation and setup of your TV
• Establishes the basic user profile needed to operate the TV.
• Immediately access the free channels and apps included with Xumo TV upon setup.
• Manage your preferences, subscriptions, and paired devices.
• Add a payment method to buy or rent movies, shows, and app subscriptions directly from your TV.

What are the benefits of my Xumo account?  

With a Xumo account, you get more control, convenience, and perks, including:

• Exclusive offers & free trials: Gain access to exclusive deals and limited time offers, available only to Xumo account holders.
• Subscription & billing management: Directly subscribe to apps and Xumo Premium Channels through your Xumo account, manage all your active Xumo subscriptions, and view your complete transaction history.
• Device management: Conveniently view, add, and manage all Xumo devices linked to your account from a single dashboard.
• Control your preferences: Customize your preferences, update your contact information, and manage your billing details in one place.
• Purchase history: Access a comprehensive record of all your rented and purchased movies, shows, and app subscriptions across all your Xumo devices.

Creating your Xumo account

How do I create my Xumo account during initial setup?

When you first turn on your Xumo TV, you’ll be guided through the setup process. Here’s how to create your account:

1. Follow the on-screen prompts during setup.
2. When the QR code appears on screen, scan it with your smartphone or tablet.
3. You’ll be taken to the Xumo account creation page.
4. Enter your email address and create a secure password.
5. (Optional) Add method of payment if you want to make purchases or subscribe to premium channels.

Note: If you are a Spectrum customer, you have the ability to create a Xumo account using your Spectrum credentials during your TV activation. Simply click Continue with Spectrum. For additional support information, please visit Xumo Support for Charter Spectrum Customers.

What if I don’t have a smartphone to scan the QR code?

No problem — your TV will also display a web address you can enter on a computer or tablet to complete account setup.

How do I create a Xumo account after setting up my TV?

If you set up your Xumo TV without creating an account, don’t worry — you can still create one by performing a factory reset. This will restart the setup process and prompt you to create your Xumo account.

Steps to Perform a Factory Reset

1. Go to Settings.
   • From your TV’s home screen, select the Settings icon or say “Settings” into your voice remote.
2. Navigate to Device Settings.
3. Select Factory Reset.
4. When prompted, select Yes, restore.

Your TV will restart and guide you through the full setup process, including account creation.

Do I need to pay to create a Xumo account?

No, creating a Xumo account is completely free. You only need to add a payment method if you plan to make purchases or subscribe to paid apps

Managing your Xumo account

How can I manage my method of payment?  

You can add, change, and remove your method of payment at any time through your Xumo account at xumo.com/account.

How do I reset my password?

Resetting your password is fast, easy, and helps keep your Xumo experience secure. 

1. Go to xumo.com/account  

   

2. Enter your email address associated with your Xumo account
3. Select “Forgot Password?” Follow the instructions to reset it via email.

Note: If you're a Spectrum customer and signed in with your Spectrum credentials, you'll need to reset your password through the Spectrum website by following these steps: 

1. Click “Continue with Spectrum” on the Xumo account login page
2. You will be redirected to Spectrum's sign in page where you can select “Forgot Username or Password”

Using your Xumo account across multiple devices  

Can I use the same Xumo account for multiple TVs?

Yes! You can link multiple TVs to the same account. Just sign in with your Xumo account when you set up your TV or go to Settings > Network on your TV.

Can I use the same Xumo account as my Xumo Stream Box?

Yes! Your Xumo account works across all Xumo devices, including Xumo TVs and Xumo Stream Boxes.

When setting up a new device:

1. Follow the on-screen setup instructions.
2. Scan the QR code displayed on your screen using your smartphone or tablet.
3. Log in using your existing Xumo account credentials.

Once signed in, your new device will automatically be linked to your account — no extra steps needed!

What are the benefits of using one account across devices?

• Access your subscriptions, purchase history, and preferences on all devices.
• Manage everything from one place at xumo.com/account.
• Enjoy a consistent, personalized experience across your home.