The Large Button remote is an advanced voice remote equipped with easy-to-see buttons voice search technology designed to make streaming easier by getting you to your next watch faster.
In this article
Learn how to:
- Reset your Large Button remote
- Pair your Large Button remote with your Xumo Stream Box
- Troubleshoot voice command issues
- Get a replacement Large Button remote
Reset and pair your remote
If your Large Button remote isn't working, here are a few things to try:
- Check the batteries: Ensure the batteries in your remote are fresh and inserted correctly.
- Reset and re-pair: Try resetting and re-pairing your remote. Go to the reset instructions below, then follow the pairing instructions to pair your remote again.
- Chat with a live Xumo Agent: Select “Start Chat” at the bottom of this page to talk to a Xumo Agent live.
Reset your remote
Resetting your remote can help resolve a variety of issues. To reset your remote:
-
Press and hold the
and
buttons on your remote until the LED at the top of the remote turns green.
- Press 9, then 8, then 1 on your remote and wait for the LED at the top of the remote to flash red to indicate your remote has reset.
Pair your remote
To utilize voice controls, your remote needs to be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device and follow the instructions on-screen when they indicate to pair your remote.
To pair your remote after initial device setup, try one of the following:
-
Press the
button on your remote and wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote” followed by “Your remote is now connected."
- Hold the 1 and 3 buttons for three seconds, then wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote” followed by “Your remote is now connected."
If pairing still fails:
- Turn off your TV and unplug it from the power source.
- Reset your remote following the instructions above.
- Plug the device back in and turn on your TV.
- Repeat the pairing remote instructions.
If that doesn’t work:
Replace the batteries in your remote and repeat the pairing remote instructions.
Frequently asked questions
Why doesn’t my voice remote recognize my voice commands?
Voice commands only work when your remote is paired and your device is connected to the internet. To check if your device is online, go to Settings > Network and make sure the device is connected. If it’s not, try reconnecting to the internet or restarting your modem or router. Visit How do I connect my Xumo Stream Box to the internet? for more information.
If your device is connected but your remote still isn’t recognizing your voice commands, make sure you’re speaking clearly and at a natural, conversational volume.
There are a couple ways to utilize the Large Button remote's voice command feature.
- Hold the remote 1-8 inches away from your face, then press and hold the
- Utilize tap-to-talk: Tap the
Tip: Reducing background noise can help your device recognize your voice commands.
If you’re still having trouble, follow the instructions on this page to reset and re-pair your remote.
I lost my Large Button remote. How do I get a new one?
Please contact Spectrum support to request a new Large Button remote.
Need more help?
Chat now with a Xumo agent by selecting the chat bubble. Support is available 24/7.