Your Xumo Stream Box comes with a voice remote designed to help you find your next watch faster and navigate your device easier. Select your model below to learn more about what you can do with your remote and how to troubleshoot issues you may be having. Not sure which remote you have? Keep reading to learn how to identify your model.

• You’ve got a PR1 remote if you have a gear-shaped Settings button in the top-right corner and Apps buttons arranged in an arc below the Home button.
• You’ve got a PR3 remote if you have no Settings button and your Apps buttons are arranged in a diamond formation.
• You’ve got an XR100 remote if you have no Settings button or Apps buttons on your remote.

Frequently asked questions about voice remotes and replacement

What can I do with my voice remote?

Your voice remote helps you find your next watch faster and navigate your device easier by using voice commands. Change inputs and find the right title or genre without switching apps or services, just with your voice! 

How do I use voice commands?

To control your device with your voice:

1. Press and hold the button on your remote.
2. Say a command into the microphone at the top of your remote.
3. Release the button after you’re finished speaking and let Xumo do the work!

Watch the following video to see it in action or hold and say “Support" into your voice remote to watch on Xumo Stream Box:

Why doesn’t my voice remote recognize my voice commands?

There are several reasons why your voice commands might not be working. Try the following troubleshooting tips:

• Internet connection: Voice commands require an active internet connection. Go to Settings > Network on your device to confirm you are connected. If not, try reconnecting to the internet or restarting your modem or router.
• Speaking volume: Ensure you're speaking clearly and at a normal, conversational volume.
• Remote position: Hold the remote 1–8 inches from your face. Press and hold the button until you’re done talking.
• Reset and re-pair: If the steps above don't work, try resetting and then re-pairing your remote to your device by following the instructions on this page.
• Persistent interference: If problems continue after re-pairing, consider whether there are other sources of ambient noise that may be interfering with your voice commands.

I lost my remote. How do I get a new one?

To replace your remote, please contact a Xumo agent by selecting Start Chat at the bottom of this page. They will assist you with the process.

Note: If you received your Xumo Stream Box from Xfinity, you will need to contact Xfinity support directly for assistance with a replacement remote.

Get to know your PR1 Remote 

See the FAQ section to learn more about how to use your voice remote.

How do I troubleshoot my PR1 remote?

Explore troubleshooting tips for your PR1 remote:

• My PR1 remote isn’t working. What should I do?
• How do I reset my PR1 remote?
• How do I pair my PR1 remote to my Xumo Stream Box?

My PR1 remote isn’t working. What should I do? 

If your PR1 remote isn't working, here are a few things to try:

1. Check the batteries: Ensure the batteries in your remote are fresh and inserted correctly.
2. Reset and re-pair: Try resetting and re-pairing your remote. Go to the How do I reset my PR1 remote? section for instructions on resetting your remote, then the How do I pair my PR1 remote to my Xumo Stream Box? section for instructions on pairing your remote again.
3. Chat with a live Xumo agent: Select Start Chat at the bottom of this page to talk to a Xumo agent live.

How do I reset my PR1 remote?

Resetting your remote can help resolve a variety of issues. Follow the instructions below:

1. Press and hold the and buttons on your remote until the LED at the top of the remote turns green.
2. Press 9, then 8, then 1 in order on your remote and wait for the LED at the top of the remote to flash red to indicate your remote has reset.

Note: Voice control will not work until your remote is paired.

How do I pair my PR1 remote to my Xumo Stream Box?

To utilize voice controls, your remote needs to be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device and follow the instructions on-screen when they indicate to pair your remote.

To pair your remote after initial device setup:

1. Press the button on your remote and wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote,” followed by “Your remote is now connected”.

If that doesn’t work, try the following:

1. Hold the 1 and 3 buttons at the same time for two seconds, then wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote,” followed by “Your remote is now connected”.

If pairing still fails:

1. Turn off your TV and unplug it from the power source.
2. Reset your remote following the instructions above.
3. Plug the device back in and turn on your TV.
4. Repeat the pairing remote instructions, starting with step 1.

If that doesn’t work:

1. Replace the batteries in your remote and repeat the pairing remote instructions, starting with step 1.

Watch the following video to see the PR1 pairing and resetting processes in action or hold and say “Support" into your voice remote to watch on Xumo Stream Box:

Get to know your PR3 Remote 

See the FAQ section to learn more about how to use your voice remote.

How do I troubleshoot my PR3 remote?

Explore troubleshooting tips for your PR3 remote:

• My PR3 remote isn’t working. What should I do?
• How do I reset my PR3 remote?
• How do I pair my PR3 remote to my Xumo Stream Box?

My PR3 remote isn’t working. What should I do?

If your PR3 remote isn't working, here are a few things to try:

1. Check the batteries: Ensure the batteries in your remote are fresh and inserted correctly.
2. Reset and re-pair: Try resetting and re-pairing your remote. Go to the How do I reset my PR3 remote? section for instructions on resetting your remote, then the How do I pair my PR3 remote to my Xumo Stream Box? section for instructions on pairing your remote again.
3. Chat with a live Xumo agent: Select Start Chat at the bottom of this page to talk to a Xumo agent live.

How do I reset my PR3 remote?

Resetting your remote can help resolve a variety of issues. Follow the instructions below:

1. Press and hold the and buttons on your remote for five seconds.
2. Once you’ve reset your remote, you can follow the instructions to get it paired again.

Note: Voice control will not work until your remote is paired.

How do I pair my PR3 remote to my Xumo Stream Box?

To utilize voice controls, your remote needs to be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device and follow the instructions on-screen when they indicate to pair your remote.

To pair your remote:

1. Press and hold the button on your remote and wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote,” followed by “Your remote is now connected”.

If that doesn’t work:

1. Hold the and buttons on your remote for two seconds. Your screen will say “Connecting: We are currently connecting your remote,” followed by “Your remote is now connected”.

If pairing still fails:

1. Turn off your TV and unplug it from the power source.
2. Reset your remote following the instructions above.
3. Plug the device back in and turn on your TV.
4. Repeat the pairing remote instructions, starting with step 1.

If that doesn’t work:

Replace the batteries in your remote and repeat the initial pairing process described in the first step.

Watch the following video to see the PR3 pairing and resetting processes in action or hold and say “Support" into your voice remote to watch on Xumo Stream Box:

Get to know your XR100 Remote

See the FAQ section to learn more about how to use your voice remote.

How do I troubleshoot my XR100 remote?

Explore troubleshooting tips for your XR100 remote:

• My XR100 remote isn’t working. What should I do?
• How do I reset my XR100 remote?
• How do I pair my XR100 remote to my Xumo Stream Box?

My XR100 remote isn’t working. What should I do?

If your XR100 remote isn't working, here are a few things to try:

1. Check the batteries: Ensure the batteries in your remote are fresh and inserted correctly.
2. Reset and re-pair: Try resetting and re-pairing your remote. Go to the How do I reset my XR100 remote? section for instructions on resetting your remote, then the How do I pair my XR100 remote to my Xumo Stream Box? section for instructions on pairing your remote again.
3. Chat with a live Xumo agent: Select Start Chat at the bottom of this page to talk to a Xumo agent live.

How do I reset my XR100 remote?

Resetting your remote can help resolve a variety of issues. Follow the instructions below:

1. Hold the and buttons at the same time for five seconds.
2. Press the 9, 8 and 1 buttons in order.
3. Once you’ve reset your remote, you can follow the instructions to get it paired again.

Note: Voice control will not work until your remote is paired.

How do I pair my XR100 remote to my Xumo Stream Box?

To utilize voice controls, your remote needs to be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device and follow the instructions on-screen when they indicate to pair your remote.

To pair your remote:

1. Press the button and wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote,” followed by “Your remote is now connected”.

If that doesn’t work:

1. Hold the 1 and 3 buttons at the same time for two seconds, then wait 10 seconds. Your screen will say “Connecting: We are currently connecting your remote,” followed by “Your remote is now connected”.

Watch the following video to see the XR100 pairing and resetting processes in action or hold and say “Support" into your voice remote to watch on Xumo Stream Box:

• PR1 Video.mp48 MB
• XR100 video.mp48 MB
• PR3 video (1).mp47 MB
• Xumo1.png90 KB
• Xumo-Stream-Box-Voice-Commands-EN.mp420 MB
• voicecontrols.1.png100 KB