Explore troubleshooting tips for your remote:
- My voice remote isn’t working, What should I do?
- How do I reset my remote?
- How do I pair my remote to my Xumo TV?
- Why doesn’t my voice remote recognize my voice commands?
- I lost my voice remote. How do I get a new one?
- Something’s not working with the remote in my Xumo TV mobile app. How can I fix it?
My remote isn't working. What should I do?
First, try resetting and re-pairing your remote. Go to the How do I reset my remote? section for instructions on resetting your remote, then the How do I pair my remote to my Xumo TV? section for instructions on pairing your remote again. If you’re still having trouble, replace the batteries in your remote. If your TV is not turning on, visit How do I troubleshoot and manage power settings on my Xumo TV?
How do I reset my remote?
Resetting your remote can help resolve a variety of issues. Find the instructions for your remote model below:
If your remote has a 
button:
-
Press and hold the
and
buttons on your remote until the LED at the top of the remote turns green.
- Press 9, then 8, then 1 on your remote and wait for the LED at the top of the remote to flash red to indicate your remote has reset.
If your remote does NOT have a button:
- Press and hold the
and
Note: Voice control will not work until your remote is paired.
How do I pair my remote to my Xumo TV?
To utilize voice controls, your remote needs to be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device and follow the instructions on-screen when they indicate to pair your remote.
To pair your remote after initial device setup:
- Press the
button on your remote and wait 10 seconds. Your screen will say “Success! Your remote is ready to go.” when your remote is paired.
If that doesn’t work, try the following for your remote:
If your remote has a button:
- Hold the 1 and 3 buttons for 3 seconds and then wait 10 seconds. Your screen will say “Success! Your remote is ready to go.” when your remote is paired.
If your remote does NOT have a button:
1. Hold the and
buttons on your remote for 3 seconds and then wait 10 seconds. Your screen will say “Success! Your remote is ready to go.” when your remote is paired.
If pairing still fails:
- Turn off your TV and unplug it from the power source.
- Reset your remote following the instructions above.
- Plug the device back in and turn on your TV.
- Repeat the pairing remote instructions, starting with step 1.
If pairing still fails:
- Replace the batteries in your remote.
- Repeat the pairing remote instructions, starting with step 1.
Why doesn’t my voice remote recognize my voice commands?
Voice commands only work when your device is connected to the internet. To check if your device is online, go to Settings > Network and look for a green checkmark that says “online.” If you're not online, try reconnecting to the internet or restarting your modem or router.
If your device is connected but your remote still isn’t recognizing your voice commands, make sure you’re speaking clearly and at a natural, conversational volume. Hold the remote 1–8 inches away from your face, then press and hold the button until you're done talking. Reducing background noise can also help your device recognize your commands.
If you’re still having trouble, follow the instructions on this page to reset and re-pair your remote.
If you are still having trouble after re-pairing your remote, consider whether there are other sources of ambient noise that may be interfering with your voice commands.
I lost my voice remote. How do I get a new one?
Depending on your TV manufacturer, contact either Hisense, Element or Pioneer to have a replacement remote shipped to you. Additional fees may apply.
You can also set up your Xumo TV mobile app and use the virtual remote while you wait for your replacement.
Something’s not working with the remote in my Xumo TV mobile app. How can I fix it?
The Xumo TV mobile app only works with Xumo TVs. Visit How do I set up my Xumo TV mobile app? to learn more.
If your Xumo TV mobile app isn’t working, try the following troubleshooting options:
- Delete and reinstall the app on your mobile device.
- Make sure your mobile device has the latest update installed.
- Make sure your TV and mobile device are connected to the same network. Restart your TV by going to Settings > Power Preferences > Restart if your TV is not discoverable.
- Unpair your mobile device from your TV and pair it again.
Note: The Xumo TV mobile app can only pair if the TV is online and fully activated, and you can see the home screen.