Explore troubleshooting tips for your remote:
- My remote lets me navigate, but I am experiencing other issues. What should I do?
- My voice remote isn’t turning on the device, or nothing happens after I press the button when the screen is on. What should I do?
- How do I reset my remote?
- How do I pair my remote to my Xumo TV?
- Why doesn’t my voice remote recognize my voice commands?
- I lost my voice remote. How do I get a new one?
- Something’s not working with the remote in my Xumo TV mobile app. How can I fix it?
My remote lets me navigate, but I am experiencing other issues. What should I do?
Try checking your batteries and replacing them if they’re low. To check the batteries in your remote, go to Settings > Remote > Overview on your TV. If the battery icon is red or yellow, it’s time to replace the batteries.
My voice remote isn’t turning on the device, or nothing happens after I press the 
button when the screen is on. What should I do?
- Make sure your device is on. If the screen is black and the red light is on (typically located at the bottom of the TV), press the Power button to turn on the device.
- Check if your remote is connected to the device. Press the
-
-
Green light: Check if your remote is working. If not, first try replacing your batteries, then follow the steps below to reset your remote.
-
Red or green, then red light: Follow the steps below to reset your remote, then pair your remote.
-
How do I reset my remote?
- Hold the
and
buttons for 3 seconds until the light at the top of the remote turns solid green.
- Press 9, then 8, then 4 on your remote. The light will blink red a few times and then turn off.
- With your remote pointed towards your device, try pressing the
Note: Voice control may not work until your remote is paired.
How do I pair my remote to my Xumo TV?
When initially setting up your device, make sure you have a clear line of sight between the remote and the device.
- Press the
icon button with your remote pointed towards your device.
- Scroll down and select Remote.
- Scroll down, select Pair your remote to your TV and follow the instructions on-screen.
- If pairing fails, turn off your device and unplug it from the power source, then try to reset your remote again. Afterwards, plug the device back in and turn on your TV. Repeat steps 1–3 for pairing your remote.
Why doesn’t my voice remote recognize my voice commands?
Voice commands only work when your device is connected to the internet. To check if your device is online, go to Settings > Network and look for a green checkmark that says “online.” If you're not online, try reconnecting to the internet or restarting your modem or router.
If your device is connected but your remote still isn’t recognizing your voice commands, make sure you’re speaking clearly and at a natural, conversational volume. Hold the remote 1–8 inches away from your face, then press and hold the button until you're done talking. Reducing background noise can also help your device recognize your commands.
If you’re still having trouble and you have changed your batteries, consider whether there are other sources of noise that may be interfering with your voice commands.
I lost my voice remote. How do I get a new one?
Depending on your TV manufacturer, contact either Hisense, Element or Pioneer to have a replacement remote shipped to you. Additional fees may apply. You can also set up your Xumo TV mobile app and use the virtual remote while you wait for your replacement.
Something’s not working with the remote in my Xumo TV mobile app. How can I fix it?
The Xumo TV mobile app only works with Xumo TVs. Visit How do I set up my Xumo TV mobile app? to learn more.
If your Xumo TV mobile app isn’t working, try the following troubleshooting options:
- Delete and reinstall the app on your mobile device.
- Make sure your mobile device has the latest update installed.
- Make sure your TV and mobile device are connected to the same network. Restart your TV by going to Settings > Power Preferences > Restart if your TV is not discoverable.
- Unpair your mobile device from your TV and pair it again.
Note: The Xumo TV mobile app can only pair if the TV is fully activated and you can see the home screen.