Explore troubleshooting tips for your remote:
- My remote lets me navigate, but I am experiencing other issues. What should I do?
- My voice remote isn’t turning on the device, or nothing happens after I press the
button when the screen is on. What should I do?
- How do I reset my remote?
- How do I pair my remote to my Xumo Stream Box?
- Why doesn’t my voice remote recognize my voice commands?
- I lost my voice remote. How do I get a new one?
My remote lets me navigate, but I am experiencing other issues. What should I do?
Try checking your batteries and replacing them if they’re low. To check the batteries in your remote, go to Settings > Remote > Overview on your Stream Box. If the battery icon is red or yellow, it’s time to replace the batteries.
Note: If your remote is from Xfinity, you will hear a beep instead of seeing a light.
My voice remote isn’t turning on the device, or nothing happens after I press the button when the screen is on. What should I do?
- Make sure your device is on. If the screen is black and the red light is on (typically located at the bottom of the TV), press the Power button to turn on the device.
- Check if your remote is connected to the device. Press the
-
- Green light: Check if your remote is working. If not, first try replacing your batteries, then follow the steps below to reset your remote.
- Red or green, then red light: Follow the steps below to reset your remote, then pair your remote.
How do I reset my remote?
- Hold the
and
buttons for 3 seconds until the light at the top of the remote turns solid green.
- Press 9, then 8, then 4 on your remote. The light will blink red a few times and then turn off.
- With your remote pointed towards your device, try pressing the
Note: Voice control may not work until your remote is paired.
How do I pair my remote to my Xumo Stream Box?
To utilize voice controls, your remote should first be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device.
- Press and hold the 1 and 3 buttons on your remote until the light on the remote turns green (about 3 seconds).
- Press up or down on the remote to verify that it’s paired. Repeat the process, if needed.
See how to pair and reset your remote or say “Support” into your voice remote to watch on Xumo Play:
Why doesn’t my voice remote recognize my voice commands?
Voice commands only work when your device is connected to the internet and your remote is paired to your device. To pair your remote, try the pairing steps above. To check if your device is online, go to Settings > Network and look for a green checkmark that says “online.” If you're not online, try reconnecting to the internet or restarting your modem or router.
If your device is connected but your remote still isn’t recognizing your voice commands, make sure you’re speaking clearly and at a natural, conversational volume. Hold the remote 1–8 inches away from your face, then press and hold the button until you're done talking. Reducing background noise can also help your device recognize your commands.
If you’re still having trouble and you have changed your batteries, consider whether there are other sources of noise that may be interfering with your voice commands.
I lost my voice remote. How do I get a new one?
Contact a Xumo agent via the chat button below and they will be happy to assist.
If you have a Xumo Stream Box from Xfinity, contact Xfinity support.