If you are experiencing an issue with your Xumo Stream Box, first consult troubleshooting options on our support site before submitting a warranty claim. Our articles have many step-by-step guides that will resolve most issues.

If you wish to replace or return a malfunctioning Xumo Stream Box, first submit a warranty claim with the process below.

Eligibility

Your Xumo Stream Box is covered by an original purchase warranty for 12 months from your date of purchase. Depending on how you received your device, your warranty claim may be fulfilled by a responsible party other than Xumo. Xumo does not offer extended warranties, although you can check with your credit card company for extended warranty coverage.

Who should I contact for a warranty claim?

Reference the table below for the appropriate source to seek a warranty claim from, depending on your Xumo Stream Box provider:

Xumo Stream Box Provider	Responsible Party for Warranty Claim
	Xumo
	Xfinity
	Xumo*
	Xumo*
	Xumo*
	Xumo*
	Xumo

*Excludes devices with an active service fee billing plan through your provider, in which case your service provider can support warranty claims with those devices.

How to submit a warranty claim through Xumo

You may begin the warranty claim process using the steps below:

1. At the bottom of this page, select Start Chat to connect with the Xumo support team.
2. Select Troubleshooting as the category you are asking a Question about.
3. To check warranty eligibility, the agent will need your device information. Log in to xumo.com and navigate to xumo.com/devices to find your device’s model and serial number. Your device’s model and serial number can also be found on the bottom of your device, or on your Xumo Stream Box menu under Settings > System Management > System Info.
4. If troubleshooting did not resolve your issue and your device is eligible for a replacement under warranty, an agent will proceed with fulfilling your warranty request.
5. Follow the agent’s instructions to redeem your warranty.
6. When placing your warranty order, Xumo will validate your payment method by sending through a charge for $1.00 that will subsequently be automatically removed. Select Place Order.
7. You will receive a confirmation email when you place your order and a tracking number for your replacement device once it has shipped.
8. Once your replacement device is delivered, use the prepaid packaging and shipping label to return the malfunctioning device. We recommend factory resetting your device before shipping it back to us.
9. If we do not receive your malfunctioning device within 30 days, we will charge your payment method for the device’s full price + tax.

Please keep in mind that products received by Xumo which have damage determined to be caused by the user may result in a denied warranty claim.

Xumo One Year Limited Warranty

• Xumo One-Year Limited Warranty.pdf50 KB