If you are experiencing an issue with your Xumo Stream Box, first consult troubleshooting options on our support site before submitting a warranty claim. Our articles have many step-by-step guides that will resolve most issues.

If you wish to replace or return a malfunctioning Xumo Stream Box, first submit a warranty claim with the process below.

Eligibility

Your Xumo Stream Box is covered by an original purchase warranty for 12 months from your date of purchase. Depending on how you received your device, your warranty claim may be fulfilled by a responsible party other than Xumo. Xumo does not offer extended warranties, although you can check with your credit card company for extended warranty coverage.

Who should I contact for a warranty claim?

Reference the table below for the appropriate source to seek a warranty claim from, depending on your Xumo Stream Box provider:

Xumo Stream Box Provider	Responsible Party for Warranty Claim
	Xumo
	Xumo*
	Xumo*
	Xumo*
	Xumo*
	Xumo*
	Xumo
	Xumo
	Xumo
	Xumo
	Xumo

*Excludes devices with an active service fee billing plan through your provider, in which case your service provider can support warranty claims with those devices.

How to submit a warranty claim through Xumo

You may begin the warranty claim process using the steps below:

1. Click on the chat bubble in the bottom right corner of your screen.
2. When the Xumo AI Agent asks how it can help you today, type "Warranty Issue – Talk to an agent."
3. Provide the following information when prompted:
   • Name: Enter your name.
   • Email: Enter your email address.
   • Xumo Product: Select Xumo Stream Box.
   • Provider: Select the provider you received your Xumo Stream Box from.
   • Xumo TV Manufacturer: Select N/A.
   • Primary Reason Code: Select Troubleshooting.
4. Once connected to an agent, you will need your device information to check warranty eligibility. You can find your device's model and serial number in one of three ways:
   • Log in to xumo.com and navigate to xumo.com/devices.
   • Check the bottom of your device.
   • On your Xumo Stream Box, navigate to Settings > System Management > System Info.
5. If troubleshooting does not resolve your issue and your device is eligible for a replacement under warranty, an agent will proceed with your warranty request.
6. Follow the agent's instructions to redeem your warranty.
7. When placing your warranty order, Xumo will validate your payment method with a temporary $1.00 charge that will automatically be removed. Select Place Order.
8. You will receive a confirmation email when you place your order and a tracking number for your replacement device once it has shipped.
9. Once your replacement device is delivered, use the prepaid packaging and shipping label to return the malfunctioning device. We recommend factory resetting your device before shipping it back to us.
10. If we do not receive your malfunctioning device within 30 days, we will charge your payment method for the device's full price plus tax.

Xumo One Year Limited Warranty

• Xumo One-Year Limited Warranty.pdf60 KB