Learn to reset and pair PR1 and PR3 Xumo TV voice remotes, troubleshoot voice and power-button issues, use the mobile app as a temporary remote, and purchase compatible replacements.
Reset and pair your remote
Select your remote below and follow the steps to reset or pair it with your Xumo TV.
PR1
If your PR1 remote isn't responding or isn't connected to your Xumo TV, follow the steps below to reset or pair it.
Reset your remote
-
Press and hold the
and
buttons until the LED light turns green.
- Press 9, then 8, then 1.
- Wait for the LED to flash red
- Follow the steps to pair your remote.
Pair your remote
- Press and hold the 1 and 3 buttons at the same time.
- Wait for the LED to flash green.
- The "Success" message will appear on screen to confirm your device is paired.
PR3
If your PR3 remote isn't responding or isn't connected to your Xumo TV, follow the steps below to reset or pair it.
Reset your remote
-
Press and hold the
and
Pair your remote
-
Press the
button on your remote to connect via Bluetooth.
- You will see a screen saying "We're connecting your remote," followed by "You are connected" once it has finished connecting.
Still having trouble? Try replacing the batteries in your remote. If your TV isn't turning on, visit Troubleshooting your Xumo TV for information on troubleshooting and managing power settings.
Xumo TV Remote FAQs
Why doesn't my voice remote recognize my voice commands?
If your voice remote isn't recognizing commands, try the troubleshooting steps below.
1. Check your internet connection
Voice commands only work when your device is online. To verify your status, go to Settings > Network and look for a green checkmark indicating "online."
If you're offline, try reconnecting or restarting your modem or router.
2. Confirm proper remote use
If you are online but your remote isn't working, make sure you're using it correctly:
- Speak clearly: Use a natural, conversational volume.
- Position: Hold the remote 1–8 inches from your face.
-
Action: Press and hold the
button until you finish speaking.
- Reduce noise: Minimize background noise for better recognition.
3. If problems continue
- If issues persist, follow the instructions to reset and pair your remote.
- If that still doesn't resolve the problem, consider other sources of background noise that may be interfering with commands.
Why isn't the power button on my remote working?
If your power button isn't working, check your line of sight, wait for the TV to finish starting up, or reach out for help.
1. Check line of sight
- Make sure your remote is pointed directly at the TV.
- Confirm the bottom of the TV is free of obstructions.
- Try pressing the power button again.
2. Wait for boot-up
- If your TV is starting up, it won't respond to the power button on the remote or TV panel.
- This process takes about 60 seconds.
- If the power button still doesn't work after checking the line of sight, wait one minute and try again.
3. If problems continue
- If you're still having trouble after following the steps above, select Start Chat to talk to a Xumo agent.
- As a last resort, try restoring your TV to factory settings. See Troubleshooting your Xumo TV to learn how.
I lost my voice remote. How do I get a new one?
Use the Xumo TV Remote App: While waiting for a replacement remote, you can use the Xumo TV mobile app as a virtual remote. See Control your Xumo TV with an app to learn which TVs are compatible.
Purchase a new remote: Replacement remotes can be purchased from the Xumo Shop and shipped to you. The Xumo TV Voice Remote Control is compatible with all Xumo TVs from Element, Hisense, Pioneer, Sharp and Westinghouse.
Need more help?
Chat now with a Xumo agent by selecting the chat bubble. Support is available 24/7.