Getting your Stream Box connected to WiFi is essential for streaming your favorite shows and movies. If you're having trouble connecting, these troubleshooting steps will help you identify and fix the most common WiFi issues.

What you'll learn:

• How to fix password errors when connecting to WiFi
• What to do when your Stream Box can't find your network
• How to troubleshoot mobile hotspot connections

Fix WiFi password errors

Your Stream Box won't connect if the password is incorrect. Make sure you’ve selected the correct network name (SSID) and entered the right password. Remember, passwords are case sensitive.

Stream Box can't find your WiFi network

Check to make sure your modem or router is connected to the internet. An easy way to check is to see if you can access the network on a phone, computer, or other device. If other devices can connect to the network, try restarting your modem or router. 

If other devices can connect to your network, there may be a signal strength issue. You can try to improve the signal strength by moving your modem or router closer to the device if possible or work with your internet service provider on improving the WiFi signal strength in your home.

Troubleshoot mobile hotspot connections

Make sure your hotspot has a good connection and can be connected by other devices like computers. If it is connected and the speed seems slow, try restarting your mobile hotspot. If the speed doesn’t improve or the stream box isn’t able to connect, connect the stream box to another network either through a WiFi or ethernet connection as the stream box may have a compatibility issue with your hotspot connection.